Refund & Cancellation Policy
Last updated: May 15, 2026
This Refund & Cancellation Policy applies to RankSprk website plans, monthly services, launch fees, add-ons, support items, and related service purchases. RankSprk is a website and digital marketing brand operated by Wattier Marketing LLC.
Launch Fees and Setup Work
Launch fees, setup work, onboarding, planning, configuration, project preparation, design work, content work, technical setup, and completed work are generally non-refundable once work begins.
Monthly Services
Monthly website plans, add-ons, hosting, support, care, reporting, CRM tools, automations, and related recurring services are generally non-refundable for billing periods that have already started or services already made available.
Support Blocks and One-Time Items
Support blocks, training sessions, extra edit time, setup work, and other one-time services are generally non-refundable once scheduled, started, delivered, or completed.
Cancellations
Cancellation terms depend on the selected plan, active agreement, account status, and written terms confirmed before work begins. Cancelling future service does not automatically refund prior payments, launch fees, setup work, or completed work.
Add-Ons
Add-ons can usually be cancelled separately from the website plan unless they are part of a special agreement, active bundle, or project already in progress. Activation fees, setup work, and completed work are generally non-refundable.
Failed Payments
If payment fails, services may be paused until the account is brought current. Past-due balances may remain owed even if services are paused or cancelled.
Refund Exceptions
Any refund exception must be approved in writing by RankSprk or Wattier Marketing LLC. Approved refunds may exclude processing fees, completed work, third-party costs, pass-through costs, and amounts already earned.
Contact
Questions about refunds or cancellations can be sent to hello@ranksprk.com.
Written Cancellation Notice
Cancellation or non-renewal requests must be provided in writing at least 30 days before the next renewal or billing date.
Written notice may be sent by email to billing@ranksprk.com or by mail to Wattier Marketing LLC at the mailing address listed in the customer’s agreement, invoice, or written account documents.
The notice should include the business name, contact name, email address, phone number, service to cancel, and requested cancellation date.
Late Cancellation Notice
If cancellation notice is received less than 30 days before the next renewal or billing date, the service may renew for one additional billing period. Cancellation will then become effective at the end of that following billing period.
Refunds
Launch fees, setup work, monthly service fees, add-on fees, support blocks, content work, SEO work, activation fees, third-party costs, and completed work are generally non-refundable once work begins.
Prepaid services, unused monthly edit time, unused support time included in a monthly plan, and partially used billing periods do not roll over or result in refunds unless RankSprk agrees in writing.
Any refund exception must be approved by RankSprk in writing.
Add-On Cancellation
Add-ons may usually be cancelled separately from the website plan unless the add-on is part of a bundle, active project, custom agreement, or required to support another purchased service.
Cancellation of an add-on does not cancel the website plan. Cancellation of the website plan may also cancel related add-ons, CRM tools, hosting, automations, reporting, tracking, forms, or other connected services.
Failed Payments
If a payment fails, RankSprk may attempt to charge the payment method again.
If the account remains unpaid, RankSprk may pause or disable website support, hosting, CRM tools, automations, call tracking, reporting, booking tools, lead forms, add-ons, or other services until the account is brought current.
